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How do I resolve the SMTP errors that I get during Microsoft 365

How do I resolve the SMTP errors that I get during Microsoft 365

During Microsoft 365 integration via IMAP-OAUTH, if you encounter the following errors, please follow the respective steps to resolve them.   This is a setting in your Microsoft 365 account and not Adviser CRM.
  1. Error: Unable to get SMTP email (or similar SMTP authentication error)
  1. Log in to Microsoft 365 admin center and go to Users > Active Users.
  2. Select the user whose email ID is used to integrate with Adviser CRM, click Mail in the side pane that pops out.
  3. Click Manage Email Apps in the Email apps section.
  4. Select Authenticated SMTP setting if it is not already selected. 
    If the option is already selected, unselect and select again.
  5. Click Save Changes. 
      For more information about this error, click here. 
  1. Error: User is authenticated but not connected
To resolve this error, please contact the MS's support center. For information about this error, click here.